mac | ECCPR

Apple / Mac

Apple offers comprehensive certification programs for creative and IT professionals in business, education and other fields. Choose your path below, tell us what you want to achieve, and we’ll recommend the Apple Certifications to help you meet your goals.

Certifications for system administrators, technical coordinators, and support professionals responsible for planning, supporting, and integrating Mac OS X, Mac OS X Server and in a multi-platform environment.

Business Certifications for IT professionals who need to support, integrate, and provide security for Macs in commercial businesses and government.

Education Certifications for IT professionals who need to deploy, manage, and maintain Macs in their institutions, as well as creative professionals and educators who want to create and share digital content to foster creativity and empower students.

Mac OS X

Apple offers three Mac OS X certifications designed for system administrators, technical coordinators, and support professionals responsible for planning, supporting, and integrating Mac OS X and Mac OS X Server solutions in a multi-platform environment.

Apple’s Mac OS X Certifications are designed for IT professionals who:

Support Mac OS X users in a business, education institution or school district
Manage networks of Mac OS X systems in an organization — for example, a teacher or a technology specialist who manages classroom networks or computer labs
Manage complex, multi-platform networks that include Mac OS X systems

Leopard 100: Introduction to Mac OS X 10.5

Course Description

Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X training courses. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You’ll also learn how to configure user accounts and manage files.

In addition to the instructional content provided during the hands-on portion of the class, attendees receive a copy the book, Mac OS X v10.5 Leopard, by Robin Williams.

Who Should Attend

This class is designed for those new to the Mac OS X platform who need to obtain the skills to support other Mac OS X users. This could include entry level IT personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization—such as teachers and technology specialists who manage a classroom network or computer labs.

Prerequisites

Practical knowledge of computer working.

Leopard 101: Mac OS X Support Essentials 10.5

Course Description

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
Technical support personnel in businesses that use Macs for general productivity or creative design.
Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn

The troubleshooting process and how to become more efficient with available tools and resources.
Mac OS X 10.5 features in depth, including how to find additional information
How to prepare for Apple Certified Support Professional certification.

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course.

Basic Mac OS X knowledge.
Basic troubleshooting experience.

Leopard 201: Mac OS X Server Essentials 10.5

Course Description

Course Outline

Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying Mac OS X and software updates are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

Help-desk specialists, technical coordinators, and entry-level system administrators who implement and maintain networks using Mac OS X Server.

What You Will Learn

The features of Mac OS X Server 10.5
How to configure essential services on Mac OS X Server
How to use Mac OS X Server tools to monitor and troubleshoot services
Effective use of Mac OS X Server to manage a small network of Macintosh computers and users
How to manage access to files and services
How to prepare for Apple Certified Technical Coordinator certification

Prerequisites

Students should have the following prerequisite knowledge prior to attending this course.

Understanding of Mac OS X
Experience with Mac OS X in a network environment
Basic troubleshooting experience or Leopard 101